Return & Refund
At Virsa Wellness, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy carefully.
1. Returns
- Returns are accepted within 7 days of receiving your order.
- To be eligible for a return, items must be unused, unopened, and in their original packaging.
- Opened or used essential oils and wellness products cannot be returned due to hygiene and safety reasons.
- Customers are responsible for return shipping costs unless the product was damaged, defective, or incorrect upon delivery.
2. Refunds
- Once your return is received and inspected, we will notify you via email or phone.
- If approved, your refund will be processed to your original payment method within 7–10 business days.
- In case of COD (Cash on Delivery) orders, refunds will be issued through bank transfer or store credit.
- Shipping costs are non-refundable unless the return is due to our error.
3. Exchanges
We only replace items if they are defective, damaged, or incorrectly delivered. If you need an exchange for the same product, please contact us within 7 days of receiving your order.
4. Non-Returnable Items
- Opened or used essential oils and blends
- Items not in their original condition or packaging
- Products purchased during clearance or promotional sales (unless defective)
5. How to Initiate a Return
To request a return or exchange, please contact our customer support team with your order number, product details, and reason for return:
Virsa Wellness
Office 104, First Floor, Faisal Complex Bilal Road,
Near Faisal Bank Civil Lines, Faisalabad, Pakistan
Phone: 0323-7628960
Email: info@virsawellness.com
Last Updated: September 2025